Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Our performance in 2019-20
Most complaints closed within a month
We dealt with 89% of complaints within 30 days.
Busy year of investigations and enquiries
We made enquiries or investigated nearly 4,600 cases.
Almost all recommendations adopted
99% of our recommendations to organisations were adopted (in full or partially).
Investigation reports
Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.
View all investigation reportsInvestigation report Investigation into complaints about assaults of five children living in Child Protection residential care units
We investigated complaints about alleged assaults of five children living in residential care. They were aged 11-15 at the time of the incidents. We found that the Child Protection residential care system is in need of major reform.
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Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.