Dealing with complaints about government
Independent, impartial and free
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Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Our performance in 2019-20
Most complaints closed within a month
We dealt with 89% of complaints within 30 days.
Busy year of investigations and enquiries
We made enquiries or investigated nearly 4,600 cases.
Almost all recommendations adopted
99% of our recommendations to organisations were adopted (in full or partially).
Investigation reports
Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.
View all investigation reportsInvestigation report Investigation into the detention and treatment of public housing residents arising from a COVID-19 'hard lockdown' in July 2020
An Ombudsman investigation has found the timing of the hard lockdown of North Melbourne and Flemington public housing towers in response to COVID-19 was not based on direct health advice and violated Victorian human rights laws.
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Training opportunities
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