Dealing with complaints about government
Independent, impartial and free
Make a complaint
Complaints about an action or decision made by a Victorian public organisation
Finding the right ombudsman
Did you know there are multiple ombudsmen? Find out which one is right for you.
Our performance in 2018-19
Most complaints closed within a month
We dealt with 89% of complaints within 30 days.
Increased number of investigations and enquiries
We made enquiries or investigated more than 5,000 cases.
Almost all recommendations adopted
98% of our recommendations to public organisations were adopted.
Investigation reports
Read about the issues we’ve investigated, and the recommendations we have made. These reports also help other public organisations think about what can be done to improve their own performance.
View all investigation reportsInvestigation report Investigation into review of parking fines by the City of Melbourne
We found Melbourne Council acted unfairly in upholding parking fines against drivers who made a genuine mistake. These drivers paid a parking fee but entered the wrong registration number in the PayStay app. The Council agreed to refund people who appealed against this fine in recent years.
Tags:
Training opportunities
Our commitment to Victoria’s public sector is to share our wealth of experience, learning and materials to help improve service standards to our community.