Who can I complain about?
We can look into:
We cannot look into:
What is the complaint process?
We deal with most complaints within 30 days. Complaints that are complex can take longer before we make a final decision.
Step 1: Tell us what has happened
We receive your complaint and acknowledge it within 5 business days.
Step 2: We look into your complaint
Many complaints can be fixed by us contacting the relevant organisation.
Step 4: You receive an outcome
We reach a decision and contact you about the outcome.
Common complaint topics
Read about common complaint types, our role in cases and browse some related case examples.
Read about similar cases to yours and find out how we might handle your complaint.View all case examples