Investigation reports
Read about issues we've investigated, and our recommendations. These reports can help other public organisations improve their performance.
Investigation report Investigation of a complaint about Ambulance Victoria
Date posted:This investigation was sparked by a complaint from a man who received a $519 invoice for 'treatment without transport'. Ambulance Victoria agreed to stop charging this fee when an ambulance is called by a third party, without the patient's knowledge.
Tags:Investigation report Fines Victoria complaints
Date posted:People had their licences wrongly suspended or were treated as if they were liable for fines when they had committed no offence, due to Fines Victoria's errors and delays. The Ombudsman said her office had been inundated with complaints about the new fines body since it was established in 2017.
Tags:Investigation report VicRoads complaints
Date posted:Victorians made more than 800 complaints about VicRoads to the Ombudsman last financial year. Many of the issues had serious financial, practical and emotional impacts. VicRoads accepted the Ombudsman's recommendations for improvement.
Tags:Investigation report Investigation into the imprisonment of a woman found unfit to stand trial
Date posted:The imprisonment of a 39 year old Victorian woman with a significant developmental delay breached Victoria's human rights laws. The Ombudsman said the government must fund secure therapeutic alternatives to prison for people found unfit to stand trial.
Tags:Investigation report Investigation into allegations of improper conduct by officers at Goulburn Murray Water
Date posted:The former managing director of Goulburn Murray Water claimed reimbursement to which he was not entitled, for household furniture and alcohol. The former chair approved his claims. Goulburn Water Board and the Minister for Water accepted the Ombudsman's recommendations to fix governance issues.
Tags:Investigation report Investigation of three protected disclosure complaints regarding Bendigo South East College
Date posted:The former principal of Bendigo South East college abused his position by employing and promoting his wife and son and by facilitating benefits being channelled to companies owned by another son. The Department of Education's regional office failed to act on complaints about the principal's conduct.
Tags:Investigation report Investigation of allegations referred by Parliament’s Legal and Social Issues Committee, arising from its inquiry into youth justice centres in Victoria
Date posted:A parliamentary committee asked the Ombudsman to investigate allegations made by a former principal of Parkville College. The principal alleged senior Department of Education staff had tried to influence evidence he was to give in court. The Ombudsman found the allegations were 'not substantiated'.
Tags:Investigation report Complaints to the Ombudsman: resolving them early
Date posted:This casebook includes 13 summaries of real-life complaints that were able to be resolved promptly by the Ombudsman's office. These include unfair fines being withdrawn and overpaid council rates being refunded.
Tags:Investigation report Ombudsman's recommendations - second report
Date posted:This report looks into the implementation of recommendations the Ombudsman made to public organisations between April 2016-March 2018. The Ombudsman made 125 recommendations. Nearly one third had been implemented in full, while 68% were being progressed.
Tags:Investigation report Investigation into child sex offender Robert Whitehead's involvement with Puffing Billy and other railway bodies
Date posted:The Ombudsman found people in positions of power at Puffing Billy and other Victorian railway groups protected the reputation of their organisations at the expense of children who were sexually abused. She recommended the victims receive a public apology. The government formally apologised in 2019.
Tags:Investigation report Investigation into the administration of the Fairness Fund for taxi and hire car licence holders
Date posted:This investigation found taxi and hire care licence holders were given the "bureaucratic runaround" when seeking payments from the Fairness Fund. The Ombudsman said much better planning and communication, including managing expectations, would have avoided many of the complaints.
Tags:Investigation report Investigation into Maribyrnong City Council's internal review practices for disability parking infringements
Date posted:Maribyrnong Council treated disadvantaged people harshly by refusing to cancel parking fines in cases where exceptional circumstances applied. The Ombudsman found the council's practices were lacking in fairness and discretion when compared with five other metro councils.
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Looking for reports published prior to 2014?
Find a list of all reports published prior to 2014.